This Privacy Policy describes how www.mewantx.com collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

CONTACT

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail：contact@steeringcover.com

COLLECTING PERSONAL INFORMATION

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

• Device information
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels 
• Disclosure for a business purpose: shared with our processor Shopify 
• Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site 
• Order information
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify.
• Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
• Minors                                                    We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
• We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.
• For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=adsGOOGLE - https://www.google.com/settings/ads/anonymous

• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Packaging

Your items will be packed as a small box which includes our stitching cover and all other installation sewing tools.

Order Processing time

Please note SteeringCover are custom made for each car, so it takes about 24 hours for the production time after you place an order. All of our products are customized, we do not have any stock, all orders will customized acorrding to your requests.

Delivery Time

We normally ship your items with standard free shipping, and it takes about 10-15 working days to arrive your place, please understand it takes more time to get to some further countries. 
   

You can also pick an express shipping, will need extra cost, it takes about 5-7 working days.

Potential Service Interruption

Orders may take longer to arrive due to variables outside of our control like Customs clearance, policy control, natural disasters, bad weather etc, do not worry about it if it happens, we will help you track your orders.

REFUND OR EXCHANGE POLICY

From the order date, we provide a 18-month guarantee for any quality-related issues with a replacement during your product use. If faced with this, please take photos of flaws or defects to complete your replacement.

1. Submit a request

Send us an email to service@mewantx.com with your request to return or exchange the item, tell us the order No. and including photos of product if you have fitment/quality issues.

2. Receive our reply

Receive our reply regarding your issue with exchange/return confirmation and return shipping address.

3. Ship it back

If the item need ship back to us, please ship the item and send us the tracking number.

4. Receive refund or replacement

Once the item is received your refund would be issued within 72 hours or a replacement shipped.

HOW TO EXCHANGE?

If you are not completely satisfied with your purchase for any reason, we will be happy to exchange products in new/unused condition within 15 days of delivery. International shipping costs are payed by the customer, also tracking number must be provided.

Items must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way; if you applied the double-sided adhesive tape on the cover, your exchange will not be available). If you have fitment issues, please take photos of flaw or defects to complete your request. We will send a replacement after receiving the package. 

HOW TO RETURN?

If you are not completely satisfied with your purchase for any reason, we will be happy to accept a return for a refund or exchange on products in new/unused condition within 15 days of delivery. International shipping costs are payed by the customer, also tracking number must be provided.

Items must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way; if you applied the double-sided adhesive tape on the cover, your return will not be available). If you have fitment issues, please take photos of flaw or defects to complete your request. We will refund you after receiving the package. 

HOW TO DEAL WITH LOST SHIPMENT?

If you have not received your product, but your tracking number indicates that it has been delivered, please contact us to find a solution for your case.

DAMAGED OR DEFECTIVE ITEM?

In the rare event that your product is delivered damaged/defective, please let us know so we can process a replacement immediately at no additional cost. Please do not attempt to install a damaged part and settle for less than what you paid for.International shipping costs are payed by the customer.

 FITMENT ISSUES?

We want to make the installation of your new product as easy as possible. If you are having trouble installing your item, or the product does not seem to be fitting your vehicle’s steering wheel, please let us know. We will find a suitable solution for your case. Moreover, you can check video installation instructions on our Youtube channel "MewantX".